Employees at Trentham Lakes based Ageas Insurance Solutions have been shortlisted for four accolades in the 9th annual North West Contact Centre Awards 2014.  

The award categories that Ageas Insurance Solutions employees and teams have been shortlisted under are:

  • Agent of the Year – Richard Cooke.  During his time at the company as Senior Sales Advisor, Richard has exceeded in all areas of his role, particularly in customer service and new customer generation.  Richard represents the company values by taking responsibility and ownership of problems and always goes the extra mile to deliver excellent service to customers and support to his colleagues; 
  • Support Person of the Year – Kate Hardy.  Kate is responsible for the management of all customer service training ensuring development of contact centre employees is to an exceptional standard. Kate played a major role, not only in designing a major customer engagement training course last year, but delivering it across the business with resoundingly positive feedback;
  • Best Training Programme – ‘Dare to be Different’.  ‘Dare to be Different’ is a training programme aimed at contact centre team managers at Ageas Insurance Solutions.   The aim of the programme was to reinvigorate employees to achieve extraordinary results;
  • Frontline Team of the Year – Toyota Motor Insurance Team. Ageas Insurance Solutions provides services to Aioi Nissay Dowa Insurance Company of Europe Ltd regarding the provision of branded motor insurance products to Toyota GB’s UK customer base through its Toyota and Lexus brands. The Toyota Motor Insurance Team has been shortlisted for demonstrating exceptional team work and customer excellence when delivering customer service support for Toyota Motor insurance customers.

David Harrison, Head of HR & Development at Ageas Insurance Solutions said: “I’m delighted for the teams and individual employees who have made the shortlist for the prestigious North West Contact Centre Awards.  It’s a testament to the dedication, professionalism and quality of service delivered by the Stoke-on-Trent team.”

The awards are judged in two phases.  Phase one is judged from written submissions by an independent Contact Centre Forum.  Phase two consists of a panel of call and contact centre professionals who score the centre/individual independently.  The winners will be announced at a Gala Dinner on 16 October 2014.

The Awards are organised by CallNorthWest – a leading support network for customer management in the North West. The organisation started in 2003 with backing from the Northwest Regional Development Agency and the University of Central Lancashire. Their main focus is the education and training of Managers and Team Leaders across the region.

More information on the awards can be found at www.callnorthwest.org.uk.