Goodbye exhausting claims

Whether you bought your insurance with Ageas or through a broker, get in touch on the numbers below and we’ll get the ball rolling right away.

Home insurance claims

Need to make a claim?

We know it can be a stressful time, so we’re here to help every step of the way and get things back to normal for you, quick smart. You’ll get a dedicated claims advisor who’s on your side, to manage your claim and help you at every step. And because we know claims aren’t 9 to 5, neither are we. Our UK-based, award-winning claims team are there for you around the clock, 365 days a year.

How to get in touch

When you pick up the phone to talk to us, we want to get you to the right person as quickly as possible:

Make a claim

0345 125 2491

24/7 UK-based claims service

Your handy guide to making an easy home claim

Your home is your castle. So when something goes wrong, we understand you want to get things back to normal as quickly and as easily as possible, without any stress. 

No one likes waiting, which is why we aim to get your claim sorted on your first call if we possibly can. Yes, really. And if you’ve had a bigger loss, such as a theft or fire, we’ll get a Loss Adjuster on the case to manage every step of your claim.

We also get that everyone’s needs are different, so you can choose how you want to settle your claim – from payment straight into your account or via an Amazon gift card, to a direct replacement or an upgrade. Flexible, or what?

We hop to it in an emergency, too. So, for example, if there’s a fire or flood, we can send a fast payment to you within two hours*.

*Eligible circumstances can vary based on customer scenario and bank account provider. Payment usually made within two hours but can be quicker. Fast payments available between 10am-4pm Monday to Friday.

Before you get in touch

You may need to tick off the following steps before you tell us about your contents claim:

  • If you’re claiming for loss, theft or malicious damage, you need to report it to the police and get a crime reference number
  • Get any temporary repairs sorted, to stop any more damage or loss. Keep your invoice and if your claim’s covered, we’ll give you a refund
  • Keep hold of any damaged items as we may need to see them

When you get in touch

You might need to complete a report form and we’ll also ask you for:

  • Proof of ownership – this could be a receipt, or a bank or credit card statement
  • Any photos you have before and after the event


If you need any items repairing or replacing, our approved repairers or suppliers will help you get things back to normal. We understand you may prefer to do things your own way, though. Just so you know, if you go down this route, we’ll need:

  • Two estimates from independent contractors for the repair or replacement
  • A repairer’s report including the cause of the damage and whether its beyond repair if it’s an electrical item

Before you get in touch

Before you tell us about your buildings claim, you may need to tick off the following steps:

  • If you’re claiming for loss, theft or malicious damage, you need to report it to the police and get a crime reference number
  • Get any temporary repairs sorted, to stop any more damage or loss. Keep your invoice and if your claim’s covered, we’ll give you a refund
  • Keep hold of any damaged items as we may need to see them

When you get in touch

We’ll also ask you for:

  • Proof of ownership – this could be a receipt, or a bank or credit card statement
  • Any photos you have before and after the event

If you need any items repairing or replacing, our approved repairers or suppliers will help you get things back to normal. And if it’s an emergency, we’ll get one of our approved repairers to get in touch within two hours.

We understand you may prefer to do things your own way. Just so you know, if you go down this route, we’ll need:

  • Two estimates from independent contractors for the repair or replacement
  • A repairer’s report, including the cause of the damage and whether it's beyond repair if it’s an electrical item

Need to make a claim?

We know it can be a stressful time, so we’re here to help every step of the way and get things back to normal for you, quick smart. You’ll get a dedicated claims advisor who’s on your side, to manage your claim and help you at every step. And because we know claims aren’t 9 to 5, neither are we. Our UK-based, market-leading claims team are there for you around the clock, 365 days a year.

How to get in touch

When you pick up the phone to talk to us, we want to get you to the right person as quickly as possible:

Make a claim

0345 122 3019

Your handy guide to making an easy home claim

Your home is your castle. So when something goes wrong, we understand you want to get things back to normal as quickly and as easily as possible, without any stress. 

No one likes waiting, which is why we aim to get your claim sorted on your first call if we possibly can. Yes, really. And if you’ve had a bigger loss, such as a theft or fire, we’ll get a Loss Adjuster on the case to manage every step of your claim.

We also get that everyone’s needs are different, so you can choose how you want to settle your claim – from payment straight into your account or via an Amazon gift card, to a direct replacement or an upgrade. Flexible, or what?

We hop to it in an emergency, too. So, for example, if there’s a fire or flood, we can send a fast payment to you within two hours*.

*Eligible circumstances can vary based on customer scenario and bank account provider. Payment usually made within two hours but can be quicker. Fast payments available between 10am-4pm Monday to Friday.

Before you get in touch

You may need to tick off the following steps before you tell us about your contents claim:

  • If you’re claiming for loss, theft or malicious damage, you need to report it to the police and get a crime reference number
  • Get any temporary repairs sorted, to stop any more damage or loss. Keep your invoice and if your claim’s covered, we’ll give you a refund
  • Keep hold of any damaged items as we may need to see them

When you get in touch

You might need to complete a report form and we’ll also ask you for:

  • Proof of ownership – this could be a receipt, or a bank or credit card statement
  • Any photos you have before and after the event


If you need any items repairing or replacing, our approved repairers or suppliers will help you get things back to normal. We understand you may prefer to do things your own way, though. Just so you know, if you go down this route, we’ll need:

  • Two estimates from independent contractors for the repair or replacement
  • A repairer’s report including the cause of the damage and whether its beyond repair if it’s an electrical item

Before you get in touch

Before you tell us about your buildings claim, you may need to tick off the following steps:

  • If you’re claiming for loss, theft or malicious damage, you need to report it to the police and get a crime reference number
  • Get any temporary repairs sorted, to stop any more damage or loss. Keep your invoice and if your claim’s covered, we’ll give you a refund
  • Keep hold of any damaged items as we may need to see them

When you get in touch

We’ll also ask you for:

  • Proof of ownership – this could be a receipt, or a bank or credit card statement
  • Any photos you have before and after the event

If you need any items repairing or replacing, our approved repairers or suppliers will help you get things back to normal. And if it’s an emergency, we’ll get one of our approved repairers to get in touch within two hours.

We understand you may prefer to do things your own way. Just so you know, if you go down this route, we’ll need:

  • Two estimates from independent contractors for the repair or replacement
  • A repairer’s report, including the cause of the damage and whether it's beyond repair if it’s an electrical item