Contact us

Got a question? We're here to help.

Ask us on live chat

You can speak to us online Mon to Fri 08:30-20:00 and Sat 08:30-16:00, as long as someone's available. Just click 'Need help?' in the purple box on the right-hand side of the page, when it's available.


Log into your account

Did you know you can manage your home insurance policy online? From changing your excesses and cover, to updating your personal details, it's hassle-free.


Send an enquiry

It’s always our aim to give you the best customer service. Whatever your query or question is about ageas elastic, you can use our online enquiry form to get in touch with us. Just so you know, we only deal directly with ageas elastic queries. For any other Ageas products, please check your insurance policy document for contact details.

Send us your enquiry

We’re always happy to hear from you. By submitting these details, you’re also giving ageas elastic consent to respond to your query via email – which we aim to do within one working day.

Send us your enquiry

Please enter your date of birth DD/MM/YYYY

How to make a claim

To make a claim, please call our UK-based call centre, which is open 24 hours, 7 days a week on 0345 125 2491.

Make a complaint

We're sorry to hear you're not happy. Please give us a chance to put things right for you. Other than claims, we're an online-only product, so our dedicated team of online consultants can help you. You can fill in the contact us form on this page, speak to us on live chat when it's available, or email us at